Payment Policy
Thank you for shopping with us! Please read our payment policy carefully to ensure you understand the terms and conditions that apply to transactions made through our website. If you have any questions, please feel free to contact our customer service team. You can easily get in touch with us via the Contact page; we are delighted to help.
Accepted payment methods
We currently accept the following payment methods:
- American Express
- Discover
- Mastercard
- PayPal
- Visa
Payment security
The security of your payment is our top priority. We use industry-standard encryption technologies to ensure that your personal and financial information is secure during the checkout process.
Payment processing
We process payments immediately at the time of purchase.
Once your payment has been successfully processed, you will receive a confirmation email with the details of your order.
Currency
Our website processes all payments in GBP.
Failed transactions
If your payment is declined or fails:
- Contact your bank or payment provider for more information.
- Is the problem still occurring? Then contact our support team; we are ready to help you.
Refunds and disputes
For information about refunds, exchanges, or disputes, please refer to our Return and Refund Policy.
For further inquiries:
Our customer service is available Monday to Friday: 10:00 AM – 5:30 PM (EST). If you have a problem, please contact us; we answer within 24 hours.
Phone: +86 13533203147
Email: support@joleehome.com
Address: 490 Tianhe Road, Tianhe District, Room 1602, 16th Floor, Renfeng Building, Guangzhou, Guangzhou 510635, China
